Great opportunity for #freshers
We are hiring For Associate - Customer Success - Chat Process
Location: Mumbai & Gurugram
5 Days working
Female candidates can work from home for night shifts.
Requirements:
• A bachelor’s degree from any stream if a Fresher
• Minimum HSC with a minimum of 1 year of relevant experience
• Fluent in written and spoken English.
• Good typing skill
• Passionate about customer care.
• A fast learner who can work with set targets.
• Must be time flexible and able to work in a rotational shift.
Responsibilities:
• Handling customer queries on Web Chat, E-mails, and social media
• Educate current and potential customers with product and service information.
• Maintain accurate customer records.
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings.
• Handle all queries in a polite, professional manner.
• Probe and troubleshoot customer queries and provide a suitable and satisfactory solution.
• Educate customers on services and processes.
• Work collaboratively with the team
Interested can share your resumes to us