EON GROUP jobs - Associate - Customer Success - Chat Process

Associate - Customer Success - Chat Process

EON GROUP

Gurgaon, Mumbai

0 to 0.5 Years

2,50,000 - 4,60,000 Per Year

B.Com, BA, BBA/BBM, BCA, BSc

Job Description

Great opportunity for #freshers

We are hiring For Associate - Customer Success - Chat Process

Location: Mumbai & Gurugram

5 Days working

Female candidates can work from home for night shifts.

Requirements:

• A bachelor’s degree from any stream if a Fresher

• Minimum HSC with a minimum of 1 year of relevant experience

• Fluent in written and spoken English.

• Good typing skill

• Passionate about customer care.

• A fast learner who can work with set targets.

• Must be time flexible and able to work in a rotational shift.

Responsibilities:

• Handling customer queries on Web Chat, E-mails, and social media

• Educate current and potential customers with product and service information.

• Maintain accurate customer records.

• Identify and escalate priority issues to the Team Leader and Ops Team

• Actively participate in team meetings.

• Handle all queries in a polite, professional manner.

• Probe and troubleshoot customer queries and provide a suitable and satisfactory solution.

• Educate customers on services and processes.

• Work collaboratively with the team

Interested can share your resumes to us

Job Particulars

Role BPO / Customer care

EducationB.Com, BA, BBA/BBM, BCA, BSc

Who can applyFreshers and Experienced (0 to 0.5 Years )

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id1771029

Job Category Tech Support

StateHaryana, Maharashtra

Country India

About Company

EON GROUP

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