MJ consultancy jobs - BPO Call Process Associate

Job Title: BPO Call Process Associate

Client: Flipkart

Salary: ₹14,500 - ₹16,000 per month

Job Description:

We are seeking dedicated and enthusiastic individuals to join our team as BPO Call Process Associates at Flipkart. In this role, you will be responsible for providing exceptional customer service and support through phone interactions.

Key Responsibilities:

• Handle incoming calls from customers, addressing inquiries and resolving issues effectively.
• Provide accurate information regarding products, services, and order status.
• Maintain a high level of customer satisfaction by delivering prompt and efficient service.
• Document customer interactions and update records as necessary.
• Collaborate with team members and other departments to enhance service quality.

Requirements:

• High school diploma or equivalent; graduation preferred.
• Excellent verbal communication skills in English and [any other language as required].
• Strong problem-solving abilities and a customer-focused attitude.
• Basic computer skills and familiarity with call center software.
• Ability to work in a fast-paced environment and manage time effectively.

Benefits:

• Competitive salary package.
• Opportunities for career growth and advancement.
• Comprehensive training and development programs.
• Employee discounts and benefits.