Roles and Responsibilities:-
• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer query quickly and efficiently.
• Understanding key customer individual needs and addressing these.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.
Skills Required:-
• Should be good in communication both in Verbal Communication
• Self-motivated
• Excellent interpersonal skills
• Strong problem-solving abilities
• Ability to handle high-stress situations and difficult customers
• Attention to detail and accuracy
• Ability to multitask and prioritize workload
• Familiarity with customer support software and CRM systems
• Positive attitude and willingness to learn
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