Job Overview:

We are seeking enthusiastic individuals for the role of Process Associate in our international voice process team. Whether you are a fresher eager to start your career or an experienced professional looking for new opportunities, we invite you to apply. The ideal candidate should have strong communication skills and the ability to handle customer queries effectively. Experience in cold calling and meeting targets will be advantageous.

Key Responsibilities:

Handle customer queries via calls and provide effective solutions
Perform cold calling to engage with potential clients
Achieve and surpass daily/weekly/monthly targets
Maintain a solid understanding of process metallogeny and deliver accurate information
Work independently while contributing to team goals
Maintain high standards of professionalism and service

Key Skills Required:

Communication Skills: Excellent verbal and written communication
Knowledge: Understanding of process metallogeny (training provided for freshers)
Target Orientation: Ability to work according to targets and under pressure
Independence: Self-motivated with strong problem-solving skills
Experience: Previous experience in customer handling or cold calling is a plus, but not mandatory for freshers

Eligibility Criteria:

Freshers: Open to candidates with no prior experience but with a willingness to learn
Experienced Candidates: Prior experience in a similar role is preferred
Fluency in English is essential; additional languages are beneficial

Perks & Benefits: