Voice Process jobs in Chennai at Justdial

Answering inbound calls
Providing customer support and resolving their issues
Following communication scripts and procedures
Excellent verbal communication skills
Ability to handle high volumes of calls in a fast-paced environment
Good listening and customer service skills
Ability to adapt to different customer personalities and handle challenging situations
Basic computer and typing skills

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills:

Good typing Speed.
Good Communication Skill.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality

Justdial is India's no. 1 local search engine that has much more to offer than what meets the eye. With more than 25 verticals on the website, the organization that was established in 1996 as a phone-based local directory, today caters to offer services that include bills & recharge, booking a table, booking a cab, booking movie tickets, deals & offers, flight tickets, events, ordering groceries, ordering food, ordering flowers and many more. At a time when 'work smart' is the daily mantra, Justdial's services aimed at simplifying day-to-day tasks are available at the click of a button. These services are available on the web, app, and WAP.

With offices across 11 cities in India, the organization has a team of more than 12,000 employees and has a database of approximately 30 million listings as of September 30, 2020. The services being available in all the major cities, Justdial truly is a one-stop-shop making available anything, anytime, anywhere.