JOB OVERVIEW: We are seeking dedicated and customer-focused individuals to join our BPO voice process team.
The successful candidate will be responsible for handling outbound calls, providing excellent customer
service efficiently.
RESPONSIBILITES:
• Make outbound calls to potential or existing customers as required.
• Develop a thorough understanding of the products/services offered by the company.
• Stay updated on product/service features, benefits, and any updates.
• Follow established processes and procedures to ensure consistency and efficiency.
• Comply with company policies and guidelines.
• Communicate effectively with customers, colleagues, and other team members.
• Use clear and concise language to convey information.
• Identify and analyze customer needs to provide appropriate solutions.
• Ensure high-quality standards in customer interactions.
QUALIFICATIONS:
• Proven experience in a customer service or BPO voice process role.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations calmly and professionally.
• Basic computer skills.
• High school diploma or equivalent; additional education is a plus