Velon Telegrowth Bpo jobs - International Voice Process

JOB RESPONSIBILITIES:
* MANAGE OUTBOUND CALLS IN A TIMELY MANNER.
* FOLLOW COMMUNICATION '' SCRIPTS '' WHEN HANDLING DIFFERENT TOPICS .
* IDENTIFY CUSTOMER NEEDS , CLARIFY INFORMATION RESEARCH EVERY ISSUE AND PROVIDE SOLUTION AND/OR ALTERNATIVES .
* SEIZE OPPORTUNITIES TO UPSELL PRODUCTS WHEN THEY ARISE .
* BUILD SUSTAINABLE RELATIONSHIPS AND ENGAGE CUSTOMERS BY TAKING THE EXTRA MILE .
* KEEP RECORDS OF ALL CONVERSATIONS IN OUR CALL CENTER DATABASE IN A COMPREHENSIBLE WAY .
* MEET PERSONAL /TEAM QUALITATIVE AND QUANTITATIVE TARGETS.
REQUIREMENTS AND SKILLS
* PREVIOUS EXPERIENCE IN A CUSTOMER SUPPORT ROLE .
* TRACK RECORD OF OVER - ACHIEVING QUOTA .
* STRONG PHONE AND VERBAL COMMUNICATION SKILLS ALONG WITH ACTIVE LISTENING .
* CUSTOMER FOCUS AND ADAPTABILITY TO DIFFERENT PERSONALITY TYPES.
* ABILITY TO MULTI-TASK ,SET PRIORITIES AND MANAGE TIME EFFECTIVELY .
* MINIMUM QUALIFICATION HIGH SCHOOL DEGREE .