Job Summary

Our growing business is looking for a skilled problem solver to join our team as Virtual Field Supervisor. We need an enthusiastic individual who can listen to field employees’ issues and then offer unique and innovative solutions to each other problems. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in industry knowledge that can be critical for offering quick and accurate assistance to employees.

Responsibilities and Duties

1. Call filed employees/clients (based in the US) to perform security checks.

2. Answers incoming calls regarding issues, service questions, and general client concerns.

3. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.

4. Update information in the service database/report during and after each call.

5. Work with the management team to stay updated on industry knowledge and be informed of any changes in company policies.

6. Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.

7. Establish and manage communication with corporate, Clients, staff, and management.

8. Ensure effective telephone and email communications both internally to maintain a professional image.

9. Organize and prioritize office tasks to fulfill all administrative requirements.

10. Coordinate meetings with the US team.

11. Participate as needed in special department projects.