VFPL Capital jobs - Telesales Executive

Job brief

We are looking for an enthusiastic Telesales Executive to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services.

A successful Telesales Executive must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.

The goal is to promote business growth by expanding the company’s clientele.

Responsibilities

·       Cold call people using a given phone directory to sell products or solicit donations

·       Answer incoming calls from prospective customers

·       Use scripts to provide information about product’s features, prices etc. and present their benefits

·       Ask pertinent questions to understand the customer’s requirements

·       Persuade the customer to buy by demonstrating how merchandise or services meet their needs

·       Record the customer’s personal information accurately in a computer system

·       Deal with complaints or doubts to safeguard the company’s reputation

·       Go the “extra mile” to meet sales quota and facilitate future sales

·       Keep records of calls and sales and record useful information

Requirements

·       Proven experience as telesales executive or similar sales/customer service role

·       Proven track record of successfully meeting sales quotas preferably over the phone

·       Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems

·       Excellent communication and presentation skills

·       Proficient in English

·       Skilled in negotiation and dealing with complaints

·       Persistent and results-oriented

·       Patient and able to handle customer rejection

·       High school diploma; BSc/Ba is a plus