Screening of candidate's resume, shortlist them and take interviews.
Recruitment, training and development of a team of advisors.
Also customer handling and documentation work at back office.
Conducting weekly meetings with advisors and support them to source business
Achievement of ambitious sales targets by timely planning and execution of sales programs.
Innovate and create operating efficiency and yield improvement enhancing opportunities to increase revenue.
Ensuring smooth and efficient day-to-day operations within the team.
Drive performance effectiveness and customer experience.
Meeting Daily and monthly team targets (B2C).
Coach assigned team on observed areas of improvement.
Conduct analysis and drive initiatives to improve efficiency.
Manage all customer interactions and handle escalations.
Boost team morale and manage absenteeism and attrition.