Edifying management pvt.ltd. jobs - Guest Relationship Manager

Guest Relationship Manager

Edifying management pvt.ltd.

Kolkata

Fresher

17,500 - 22,500 Per Month

Certificate Course (ITI), Diploma, 12th Pass (HSE), Other Graduate, Other Post Graduate

Job Description

Responsibilities:

Providing exceptional service to guests

Implementing plans to improve customer satisfaction

Assisting with guests queries/disputes

Resolving complaints effectively

Sharing tips with the team to enhance customer service

Handling the arrival and departure of guests

Acting as a communication hub between guests and team members

Informing guests about updates of services

Providing reports to senior manager on the activities

Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to

Appraise team’s performance and produce reports

Examine activities logbook, assign tasks appropriately and implement control schedule daily

Skills:

Excellent customer service skills

Knowledge of the hospitality industry

Familiar with ERP and MS Office softwares

Great leadership skills

Effective communication skills

Job Particulars

Role

Education Certificate Course (ITI), Diploma, 12th Pass (HSE), Other Graduate, Other Post Graduate

Who can apply Freshers

Hiring Process Walk - In, Face to Face Interview

Employment Type Full Time

Job Id 1724896

Job Category Others

Locality Address Dum Dum

State West Bengal

Country India

About Company

Edifying management pvt.ltd.

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