Vatanix Technologies Private Limited jobs - Sales Coordinator

Customer Support:

• Assisting customers with inquiries about IT hardware and networking products.
• Providing information about product specifications, pricing, and availability.

Sales Support:

• Supporting the sales team in managing leads and customer accounts.
• Preparing sales quotes, proposals, and presentations.

Order Processing:

• Processing customer orders and ensuring timely delivery.
• Coordinating with logistics and inventory teams to manage stock levels.

Technical Assistance:

• Offering basic technical support and troubleshooting for IT hardware and networking products.
• Liaising with technical teams for advanced support.

Market Research:

• Conducting market research to identify potential customers and market trends.
• Analyzing competitor activities and products.

Administrative Duties:

• Handling sales documentation and maintaining accurate records.
• Managing correspondence and communications with clients.

Customer Interaction:

• Responding to customer inquiries via phone, email, or in person.
• Building and maintaining relationships with clients to ensure repeat business.

Sales Documentation:

• Preparing and processing sales orders, invoices, and delivery notes.
• Ensuring all sales documentation is complete and accurate.

Product Knowledge:

• Keeping up-to-date with the latest IT hardware and networking products.
• Understanding the features and benefits of the products to effectively assist customers.

Sales Support:

• Assisting the sales team in tracking sales leads and opportunities.
• Helping to prepare sales reports and performance analysis.

Inventory Management:

• Monitoring inventory levels and coordinating with the inventory team to replenish stock.
• Ensuring that all products are properly labeled and stored.

Follow-Up:

• Following up with customers to ensure satisfaction with their purchases.
• Addressing any post-sales issues or concerns.

Sales Targets:

• Assisting the sales team in achieving sales targets and goals.
• Participating in sales meetings and providing input on sales strategies.

• Educational Background: Typically requires a degree in business, marketing, or a related field. Technical knowledge or certifications in IT hardware and networking are a plus.
• Technical Skills: Basic understanding of IT hardware and networking products. Proficiency in using CRM software and Microsoft Office Suite.
• Communication Skills: Strong verbal and written communication skills to effectively interact with customers and team members.
• Customer Service: Ability to provide excellent customer service and resolve issues promptly.
• Organizational Skills: Strong organizational and time management skills to handle multiple tasks and priorities.
• Problem-Solving: Ability to troubleshoot basic technical issues and provide solutions.
• Sales Skills: Understanding of sales processes and techniques to support the sales team effectively.