· Explains the price of the vehicle in a way that the customer focuses on the value of the vehicle, rather than the price.
· Enquiry Generation
· Effective and accurate with finance calculations.
· Effective problem-solving skills.
· Adaptable and flexible.
· Able to perform multiple tasks effectively.
· Empathetic to customers and their problems situations.
· Communicates effectively, especially in problem situations by phone, mail, e-mail, and face-to-face.
· Able to effectively negotiate and sell at a retail level.
· Applies active listening techniques to effectively resolve conflicts.
· Maintains composure and perspective in difficult situations.
· Plans and organizes effectively.
· Communicates effectively via phone, e-mail and face-to-face.
· Utilizes basic PC and software skills.
· Objection handling skills.
· Product knowledge
· Competition knowledge and has vehicle driving skills
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