Responsible for providing assistance, support, and solutions to customers. They are the frontline representatives of a company and play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients.
Role:
• Generating sales lead at the stores for each section
• Greets customers as they enter the store, ask whether they would like assistance with anything and provide help if needed in a friendly, hospitable and efficient manner.
• Managing customers and attending their queries.
• Handle customer queries and resolve customer service related issues.
• Remain knowledgeable about and answer questions related to sales, promotions, offers and store policy.
• Serves customers by helping them select products.
• Provide recommendations based on customer’s stated preferences, needs and desires.
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Communicating with the team and working on daily targets of each department.
• Monitoring Quality checks and also on product displayed and merchandised
• Maintaining Store Hygiene standards and FIFO of the products
• Ensuring Price Tags and offers are displayed rightly.
• Team up with co-workers to ensure proper customer service.
Measurement Matrix:
• Target Vs Achievement
• No. of customers queries attended and resolved.