This position performs outbound/inbound calls to the customers who visit our website to convert them into Prospect.
This position is to serve customers by helping them select products, drives sales through engagement of customers, suggestive selling and sharing product knowledge.
Position – Policy Advisor - Health Insurance - Presales
Location – Bangalore
Job Requirements:
• Proficient in English and Hindi verbal communication.
• Quick learner with the ability to grasp new systems and processes.
• Detail-oriented and thorough in ensuring minimal errors while sending communication to customers.
• At least 1 year of experience in handling customers in both voice and non-voice processes.
• Demonstrates a flair for helping and servicing clients.
Active listening, empathy, and patience with respect to customer interactions.
• Ability to convert leads to sales without being pushy/intrusive.
• Ability to articulate in different ways.
• Comfortable working 6 days with 1 rotational week off.
• Candidates should be comfortable working in rotational shifts, with females working from the 9 AM to 8 PM window and males from the 9 AM to 9 PM window, totaling 9 hours of work per day.
• Candidates should be willing to work from the office.
• Must be open for Off roll (Third Party payroll).
Interview rounds
HR + Hiring manager round
Exp -1-5 years (Freshers - Graduation mandatory / Experienced UG or Graduates, preferably with a Tele sales background
Languages- English and Hind
Industry- Internet Marketplace Platforms
Employment Type- Full-time