About the Role:
- Possess strong communication skills in English.
- Explain course details to inquiries and maintain accurate records.
- Role involves cold calling, outbound calls for domestic process.
- Handle phone inquiries, providing information about courses and opportunities offered by the organization.
- Collect customer information and relevant data.
- Conduct daily new and follow-up calls with inquiries.
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level