CMS Info Systems Pvt Ltd jobs - Help desk executive

Job Description: -

·       Conduct routine inspections and maintenance on ATM machines to ensure functionality and prevent downtime via CRM portal.

·       Coordinate with engineer to troubleshoot and resolve technical issues related to ATM machines, including hardware and software problems.

·       Coordinate with vendors and technicians for repairs and upgrades as needed.

·       Signing into a call queue to receive calls from internal colleagues and vendors.

·       Monitoring the ATM Help Desk email queue for ATM incidents and respond accordingly.

·       Distribution of various reports.

·       Dispatching service vendors as needed to ensure fleet availability.

·       Documentation of all actions and escalations within the monitoring application.

·       Strict adherence to policies and procedures.

Required Qualifications: -

·       Diploma, Graduate or equivalent is required.

·       Previous experience in a customer service role, preferably in the banking industry or ATM maintenance field is preferred.

·       Basic computer skills, including proficiency in Microsoft Office Suite.

·       Knowledge of banking and ATM services is a plus.

·       Ability to work flexible hours, including evenings.

Location: Pallavaram, Chennai.

Preferred Candidate: Male and Hindi language is must.