Job Description: -
· Conduct routine inspections and maintenance on ATM machines to ensure functionality and prevent downtime via CRM portal.
· Coordinate with engineer to troubleshoot and resolve technical issues related to ATM machines, including hardware and software problems.
· Coordinate with vendors and technicians for repairs and upgrades as needed.
· Signing into a call queue to receive calls from internal colleagues and vendors.
· Monitoring the ATM Help Desk email queue for ATM incidents and respond accordingly.
· Distribution of various reports.
· Dispatching service vendors as needed to ensure fleet availability.
· Documentation of all actions and escalations within the monitoring application.
· Strict adherence to policies and procedures.
Required Qualifications: -
· Diploma, Graduate or equivalent is required.
· Previous experience in a customer service role, preferably in the banking industry or ATM maintenance field is preferred.
· Basic computer skills, including proficiency in Microsoft Office Suite.
· Knowledge of banking and ATM services is a plus.
· Ability to work flexible hours, including evenings.
Location: Pallavaram, Chennai.
Preferred Candidate: Male and Hindi language is must.
CMS Info Systems Limited (BSE & NSE: CMSINFO) is India’s leading business services company providing logistics and technology solutions to banks, financial institutions, organized retail, and e-commerce companies with a presence across Cash Logistics, Managed Services, and Technology Solutions.
CMSINFO businesses include ATM and Retail Cash Management, Banking Automation, ATM-as-a-service, AIoT Remote Monitoring, Software Solutions and Card Issuance, Management & Personalization.
CMSINFO is committed to enable financial inclusion by providing access to formal banking services and driving seamless physical payments in India.
1.The more the Jobs you apply, the higher your chances of getting a job.
2. Keep your profile updated Update
Recruiters prefer candidates with complete profile information.
3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.