Credence resource management jobs - Executive - Customer Service

 As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a Executive - Customer Service, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.  Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency. 

 Able to manage difficult customer issues while working in a fast paced environment 

 Determine the reason for delinquency and best course of action to assist our Borrowers. 

 Engage our consumers with the highest level of respect and dignity. 

 Document all collection efforts for each assigned account in accordance with established procedures and compliance policies. 

 Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards. 

 Ensure all accounts in assigned lists are managed accurately and timely. 

 Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment. 

 Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments 

Candidate Requirements 

 Good written and oral communication skills 

 Third-party collections experience preferred (Medical or Telecom) 

 HSC passed [10+2] 

 This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am 

 Sunday fixed Off & Alternate Saturday Working Highlights 

 Best in Market Salaries from 2.52 lakhs plus

 7 week new hire training program 

 Unlimited Incentive Plan with transparent KRA's 

 Enhance your Analytical/Decision Making & Negotiation skills 

 Cross functional Growth opportunities within 6 months for experienced candidates 

 Free Medical/Life insurance 

 Employee Centric & Compliant Policies 

 Free Home Pick & Drop Transportation 

 Fixed shifts post the training period [Rare changes in case of business requirements] 

 7:15 min login plus 45 minute break = 8 hour shifts 

 Free transport [Home pick-up & drop]