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Client of Cocoa Cloud - Top MNC jobs - Customer Services Agent /Sr. Customer Service Agent Live Chat

Customer Services Agent /Sr. Customer Service Agent Live Chat

Client of Cocoa Cloud - Top MNC
location
Pune
experience Fresher
salary 22,000 - 35,000 Per Month
qualification
B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
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Posted: 2 Months ago
Views: 5
Applications: 2
Openings: 1

Job Description

Responsibilities:
▪ You will be responsible for handling inbound customer queries (inc. billing, rate plans, service activations and changes, credits and adjustments, troubleshooting and complaints) using the live chat channel. 
▪ Take complete responsibility of providing accurate and relevant information and to resolve customers query on the first contact. 
▪ Take end to end ownership of the customer’s issue and follow through commitments. 
▪ Listen actively, understand, and assess issues from customers then communicate in a calm, clear, simple and personal way. 
▪ Use simple language which is clearly understood by the customer. 
▪ Adhere to work schedule & thereby contributing to operational efficiencies. ▪ Meet & maintain work ethics in congruence with organizational compliance

Skills & Competency Requirement 
▪ Excellent communication skills, written and verbal 
▪ Listening skills - being attentive, patient and listening without interrupting 
▪ Objection handling skills - Ability to think of possible alternatives for a situation and anticipate potential obstacles 
▪ Being persuasive and diligent 
▪ Achievement Orientation. Takes responsibility and stays focused on self-performance 
▪ Ability to work within a team and building relationship – with customers and team members 
▪ Listens and responds appropriately to other team members’ ideas 
▪ Problem Solving Skills. Build a logical approach to address problems. 
▪ Basic levels of computer proficiency 
▪ Working knowledge of MS Office applications like Word & Excel

Job Particulars

Role BPO / Customer care
EducationB.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Who can applyFreshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1784782
Job Category BSc/BCA/BBM , Tech Support
Locality Address Pune-Others
StateMaharashtra
Country India

About Company

Client of Cocoa Cloud - Top MNC
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