Client of Cocoa Cloud - Top MNC jobs - Customer Services Agent /Sr. Customer Service Agent Live Chat

Customer Services Agent /Sr. Customer Service Agent Live Chat

Client of Cocoa Cloud - Top MNC

Pune

Fresher

22,000 - 35,000 Per Month

B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)

Job Description

Responsibilities:

▪ You will be responsible for handling inbound customer queries (inc. billing, rate plans, service activations and changes, credits and adjustments, troubleshooting and complaints) using the live chat channel.

▪ Take complete responsibility of providing accurate and relevant information and to resolve customers query on the first contact.

▪ Take end to end ownership of the customer’s issue and follow through commitments.

▪ Listen actively, understand, and assess issues from customers then communicate in a calm, clear, simple and personal way.

▪ Use simple language which is clearly understood by the customer.

▪ Adhere to work schedule & thereby contributing to operational efficiencies. ▪ Meet & maintain work ethics in congruence with organizational compliance

Skills & Competency Requirement

▪ Excellent communication skills, written and verbal

▪ Listening skills - being attentive, patient and listening without interrupting

▪ Objection handling skills - Ability to think of possible alternatives for a situation and anticipate potential obstacles

▪ Being persuasive and diligent

▪ Achievement Orientation. Takes responsibility and stays focused on self-performance

▪ Ability to work within a team and building relationship – with customers and team members

▪ Listens and responds appropriately to other team members’ ideas

▪ Problem Solving Skills. Build a logical approach to address problems.

▪ Basic levels of computer proficiency

▪ Working knowledge of MS Office applications like Word & Excel

Job Particulars

Role BPO / Customer care

EducationB.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)

Who can applyFreshers

Hiring Process Face to Face Interview, Telephonic Interview

Employment TypeFull Time

Job Id1784782

Job Category BSc/BCA/BBM , Tech Support

Locality Address Pune-Others

StateMaharashtra

Country India

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