Credence resource management jobs - Customer Support Voice

Customer Support Voice

Credence resource management

Pune

Fresher

Salary not disclosed

Diploma, BA, 12th Pass (HSE)

Job Description

As a Customer Support Voice, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a Customer Support Voice, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.

 Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.

 Able to manage difficult customer issues while working in a fast paced environment

 Determine the reason for delinquency and best course of action to assist our Borrowers.

 Engage our consumers with the highest level of respect and dignity.

 Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.

 Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.

 Ensure all accounts in assigned lists are managed accurately and timely.

 Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.

 Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments

Job Particulars

Role BPO / Customer care

EducationDiploma, BA, 12th Pass (HSE)

Who can applyFreshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id1754443

Job Category Diploma , Tech Support

Locality Address Kharadi

StateMaharashtra

Country India

About Company

Credence resource management

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