Location: Pune

Role Overview: You will be the first point of contact for our customers. You’ll provide solutions to their inquiries, troubleshoot issues, and ensure a seamless experience. This role is perfect for someone with excellent communication skills, a problem-solving mindset, and a genuine desire to help others.

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills:

Good typing Speed.
Good Communication Skill.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality

HTI Manpower Outsourcing Services Pvt Ltd is proud to mark two decades of industry leadership! Incorporated with a vision to revolutionize the HR landscape, we’ve incubated a powerhouse of highly talented professionals and harnessed the power of an advanced ATS on AI platform. Our expertise spans across off-role and on-role payroll services, IT outsourcing, Contract Staffing, and Team Augmentation. Our commitment to excellence is reflected in our comprehensive facility and project management solutions. With a strong presence across India, we operate from state-of-the-art offices in Pune, Delhi, Bangalore, and Bhopal.