HTI Manpower Outsourcing jobs - Customer Support Voice

Customer Support Voice

HTI Manpower Outsourcing
experience Fresher
salary 13,000 - 17,000 Per Month
qualification
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Posted: 26 Days ago
Views: 2
Applications: 0
Openings: 1

Job Description

Location: Pune

Role Overview: You will be the first point of contact for our customers. You’ll provide solutions to their inquiries, troubleshoot issues, and ensure a seamless experience. This role is perfect for someone with excellent communication skills, a problem-solving mindset, and a genuine desire to help others.

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:

  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality

Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1765193
Job Category Tech Support
Locality Address Viman Nagar
StateMaharashtra
Country India

About Company

HTI Manpower Outsourcing Services Pvt Ltd is proud to mark two decades of industry leadership! Incorporated with a vision to revolutionize the HR landscape, we’ve incubated a powerhouse of highly talented professionals and harnessed the power of an advanced ATS on AI platform. Our expertise spans across off-role and on-role payroll services, IT outsourcing, Contract Staffing, and Team Augmentation. Our commitment to excellence is reflected in our comprehensive facility and project management solutions. With a strong presence across India, we operate from state-of-the-art offices in Pune, Delhi, Bangalore, and Bhopal.
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