Definedge Solutions jobs - Customer Support Executive

Customer Support Executive

Definedge Solutions

Pune

Fresher

2,00,000 - 2,40,000 Per Year

B.Com, BA, BBA/BBM, BSc

Job Description

Job Opening – Customer Support Executive

Job Location – Bavdhan - Pune

Roles and Responsibilities –

• To inform clients by explaining product and their features and subscription information.

• To ensure that all clients have the best possible experience of our product.

• To respond and resolve online queries received via e-mail and social media.

• To be a pro-active member of the Product support team and support all calls.

• To handle and resolve complaints relating to product support in a professional and effective manner.

• Conduct training sessions for end users on various modules and features of the Definedge Products.

• Provide excellent Client support in a proactive, timely and efficient manner.

• Co-ordinate with Technical team in case of any technical or connectivity issues.

• Create documentation/quick help for new feature releases.

Technical and Soft Skills requirements:-

• Excellent written/verbal communications skills, listening skills, perseverance and time management.

• Should possess relationship skills, problem solving ability backed by integrity and trust.

• Approachability and Understanding of sensitivity of client issues/complaints.

• Should be self-motivated, independent, detail oriented, dependable, responsible team-player and develop good customer relationship skills and a team player.

• Listen to the Relationship Manager’s feedback and take action accordingly.

Job Particulars

Role BPO / Customer care

EducationB.Com, BA, BBA/BBM, BSc

Who can applyFreshers

Hiring Process Walk - In, Face to Face Interview

Employment TypeFull Time

Job Id1756212

Job Category MBA , Walkins , BSc/BCA/BBM , Tech Support

Locality Address Bavdhan

StateMaharashtra

Country India

About Company

Definedge Solutions

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