*Urgent hiring in Customer support Executive*
CTC upto - 25k
Other benefits - Good incentives,
Qualification - 10th pass/12th pass/Graduate/postgraduate
Skills - Good comms both Hindi & English /
Experience - 0 to 5 years
Timing - 10:00 AM to 04:00 PM
Job Location - Sector 63, Noida (U.P.)
Should carry updated resume.
Responsibilities:
Responding to customer inquiries and resolving problems in a professional and timely manner
Assisting customers with product information, ordering, billing, and account inquiries
Providing technical support for software, hardware, and other products
Ensuring customer satisfaction and maintaining a high level of customer service
Recording and maintaining accurate customer records and information
Collaborating with other departments to resolve customer issues
Identifying and escalating complex issues to the appropriate teams
Keeping up-to-date with product knowledge and industry trends
Contributing to the improvement of customer support processes and procedures
Skills:
Excellent verbal and written communication skills
Strong problem-solving and analytical abilities
Ability to work well in a team environment
Proficiency in customer support software and CRM systems
Knowledge of basic computer hardware and software
Ability to remain calm and composed in stressful situations
Attention to detail and accuracy