M.A.R.S Business Solutions jobs - Customer Support Executive

Location- Mumbai

Qualification: Ug or Above (Inter/12th/Diploma/Graduation)
Exp: 0 to 3 years.
Days: 6 Days
Shifts: Rotational Day Shift
Salary- 2.0 - 3.5 Lpa

Immediate Joiners

Interview: HR and Ops
Skills: Good Communication Skills

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Required skills:

• Good typing Speed.
• Good Communication Skill.
• Basic Computer Skills
• Discipline, Positive Attitude & Punctuality