Customer Support Executive

-Any Undergrad/Graduate/Post Graduate can apply.

-Excellent Communication Skills Required.

-Freshers/ Experienced both can apply.

-Good understanding of Customer Support Business

-Dive deep into resolving customer issues with grace and empathy through calls.

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills:

Good typing Speed.
Good Communication Skill.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality

Dynamed Healthcare Solutions is a leading offshore project initiated by Burjeel Holdings in 2020. With a centralization transition plan for Burjeel Holdings Group, our project has successfully established six specialized departments to support hospitals across the UAE and overseas. We have grown from a small team of 12 to a dedicated workforce of 500+ professionals, delivering exceptional services and solutions