Popular Maruti jobs - Customer Relations Agent

Key Responsibilities:

• Handle customer inquiries and complaints efficiently.
• Provide accurate product/service information to customers.
• Maintain a professional and courteous manner at all times.
• Follow communication scripts, policies, and procedures.
• Record and update customer information in the database.
• Meet performance targets, including issue resolution and customer satisfaction metrics.

Requirements:

• Excellent communication skills .
• High school diploma or equivalent; further education is a plus.
• Previous experience in a customer relations or customer service role preferred.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in shifts, including evenings and weekends if required.