A Leading Company jobs - Customer Support Executive

Customer Support Executive

A Leading Company
experience Fresher
salary Salary not disclosed
qualification
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Posted: 2 Months ago
Views: 2
Applications: 1
Openings: 1

Job Description

10-11 months of Experience would be an advantage 
Definite Salary Hike and best in the Industry Package
Proper Training would be provided for the Process at Hand.
USA based Process24/7 shift timings 
Mostly Night
Lucrative Incentive Structure
Telecom Process USA based Client

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:

  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality


Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1762702
Job Category Tech Support
Locality Address Sector 21, Gurgaon
StateHaryana
Country India

About Company

A Leading Company
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