Nestaway jobs - Customer Support Executive

We are seeking a dedicated, detail-oriented, and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate will be the primary point of contact for customers, ensuring a positive experience by providing
exceptional service and resolving issues in a timely manner. This role requires strong communication, problem-solving skills, and a customer-first mindset.

Key Responsibilities:

1. Customer interaction: Respond to customer inquiries via phone, email, chat, social media platforms or in-person in a timely and professional manner. Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
2. Problem resolution: Identify and effectively resolve customer issues, escalating complex cases as needed. Collaborate with internal departments to resolve customer concerns efficiently.
3. Product & service knowledge: Maintain a deep understanding of the company's products, services, and policies. Maintain accurate customer records for future reference and analysis.
4. Feedback & improvement: Gather customer feedback and share insights to improve processes and enhance customer experience.
5. Achieve goals & SLA's: Meet or exceed all productivity, quality & time management goals set. Maintain a professional approach at all times. Demonstrate an appropriate sense of urgency in resolving customer issues.