Game Wagon Rentals Pvt Ltd jobs - Technical Support Gaming Device Installation Executive

Role Description

This is a full-time on-site role for a Customer Support Gaming Device position at Game Wagon in the Greater Bengaluru Area. The role involves providing customer support for gaming devices, assisting with troubleshooting, communication with clients, and ensuring a seamless gaming experience for customers.

Job Title:

Technical Support Gaming Device Installation Executive

Location: Bangalore

Job Type: Full-time

Key Responsibilities:

• Installation & Setup:
• Install and configure gaming devices, consoles, and accessories at customer sites or designated locations.
• Ensure proper hardware and software integration for optimal performance.
• Technical Support:
• Troubleshoot hardware and software issues related to gaming devices, networks, and peripherals.
• Provide step-by-step guidance to customers for resolving technical problems.
• Customer Training & Assistance:
• Educate customers on the use and maintenance of gaming devices.
• Address customer queries regarding device functionality and compatibility.
• Maintenance & Upgrades:
• Perform routine maintenance and software updates on gaming devices.
• Recommend hardware or software upgrades to enhance performance.
• Documentation & Reporting:
• Maintain detailed records of installations, service requests, and resolutions.
• Report recurring issues or customer feedback to the management team for improvement.

Qualifications:

• Educational Background:
• Diploma/Degree in IT, Electronics, or a related field (preferred but not mandatory).
• Experience:
• 0-2 years of experience in technical support, gaming devices, or electronics installation.
• Freshers with a passion for gaming and strong technical skills may also apply.
• Technical Skills:
• Proficiency in setting up gaming consoles (e.g., PlayStation, Xbox, PCs).
• Basic knowledge of networking (LAN/Wi-Fi setup and troubleshooting).
• Familiarity with gaming software, drivers, and updates.
• Soft Skills:
• Strong communication and interpersonal skills.
• Ability to work independently and under pressure.
• Problem-solving mindset with attention to detail.

Additional Requirements:

• Willingness to travel to client locations.
• Two-wheeler and a valid driving license are mandatory
• Flexibility to work on weekends and holidays when required.
• A passion for gaming and a strong understanding of the gaming ecosystem.

What We Offer:

• Salary Upto 2 LPA
• Opportunity to work with the latest gaming technologies.
• Training and skill development programs.