Grassroots service and solution Pvt. Ltd jobs - Customer Support Executive

Roles and responsibilities

·         Resolving customer complaints brought to your attention.

·         With good English and Hindi communication skills

·         Handling Inbound, Emails process, Chat process

·         Provide accurate, valid, and complete information by using the right methods and tools.

·         Follow up with customers to ensure their issues are resolved satisfactorily.

·         Document customer interactions, process accounts, and file documents.

·         Assist customers in troubleshooting technical problems.

Job details

Rotational shift & Rotational week-off

6 days working

Voice and semi voice process

10AM to 10PM

8 hrs. working

Location: Bangalore Diamond district

Skills:

Excellent communication and interpersonal skills.

Strong problem-solving abilities.

Ability to handle challenging customer interactions with patience and professionalism.

Good typing speed and proficiency in using customer support software.