Ras FOIRNE Hr solutions jobs - Customer success analyst

Customer Success Analyst

Ras FOIRNE Hr solutions
experience Fresher
salary 25,000 - 30,000 Per Month
qualification
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Posted: 1 Month ago
Views: 0
Applications: 2
Openings: 1

Job Description

ROLES AND RESPONSIBILITIES:
  • Handle end -to-end management of customer accounts.
  • Establish and maintain strong relationships with customers.
  • Act as the main point of contact for assigned customer accounts.
  • Respond to incoming customer inquiries and resolve issues promptly.
  • Make outbound calls to update customers on account information and address concerns.
  • Identify and address customer concerns, resolving issues to the satisfaction of both the customer and the company.
  • Collaborate with internal teams to ensure timely resolution of customer problems.
  • Stay informed about the company's products and services.
  • Provide information to customers about product features, benefits, and usage.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Update customer account information as needed.
  • Measure and monitor customer satisfaction levels.
  • Implement strategies to enhance customer satisfaction and loyalty.
  • Communicate effectively with customers, both verbally and in writing.
  • Ensure clear and concise communication of account-related information. the
  • Open for a 6 day working model (wherever applicable) 

Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1751440
Locality Address Gurgaon-Others
StateHaryana
Country India

About Company

Ras FOIRNE Hr solutions
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