Credence jobs - Customer Service Executive

Job Roles and Responsibilities
 As an Customer Service Executive, you will be responsible to communicate with consumers of
healthcare and telecommunication providers in the United States to collect on overdue and
unpaid bills. As a Customer Service Executive, you will be responsible for calling consumers on phone and
negotiating for the overdue payment, on behalf of the client.
 Utilize effective verbal communication and customer service skills while communicating with
customers to resolve the account delinquency.
 Able to manage difficult customer issues while working in a fast paced environment
 Determine the reason for delinquency and best course of action to assist our Borrowers.
 Engage our consumers with the highest level of respect and dignity.
 Document all collection efforts for each assigned account in accordance with established
procedures and compliance policies.
 Communicate professionally and regularly with leadership and peers on status of accounts,
escalations in accordance with established standards.
 Ensure all accounts in assigned lists are managed accurately and timely.
 Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.
 Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments