Kings Restaurant LLP jobs - Customer Service Executive - Hospitality Industry

Position: Customer Service Executive - Hospitality Industry

Job Description: We are looking for a Customer Service Executive to handle calls from customers or guests, taking food order and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer or guest’s service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.

· Handle inbound calls to customers or guests and clients.

· Identify the needs of customers/guests, orders taking & confirmation, payment confirmation, resolve issues, and provide solutions.

· Upsell other products wherever possible.

· Ensure you follow the customer service script provided by the company for uniformity.

· Also, be well-read on company policies and the website for FAQs or policy related answers.

· Maintain good customer relations.

· Meet personal targets and work towards meeting team targets.

· Maintain records of the conversations with the customer and analyze the data.

· Write and submit timely reports on performance, targets, and customer queries.

· Managing daily cash balances;

· Ensuring that cash flows are adequate to allow business units to operate effectively;

Freshers can also apply.

Not a target based job.

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,000.00 - ₹13,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)

Work Location: Viman Nagar