CSTech Infosolutions Private Limited jobs - Customer Service/Customer Support intern

As a Customer Service/Customer Support intern at CSTech Infosolutions Private Limited, you will play a crucial role in enhancing customer satisfaction and fostering strong client relationships. Your proficiency in spoken and written English, along with Hindi, will enable you to provide excellent assistance to our diverse customer base. Utilizing your expertise in MS Excel and MS Office, you will offer prompt and accurate solutions to customer inquiries, ensuring a smooth customer experience.

Key Responsibilities:

1. Respond to customer inquiries promptly via email, chat, or phone, ensuring high-quality and professional assistance.
2. Provide product information and resolve customer complaints efficiently to ensure customer satisfaction.
3. Maintain accurate records of customer interactions and transactions using MS Excel, ensuring data integrity.
4. Collaborate with cross-functional teams to address customer concerns and escalate unresolved issues to the appropriate channels.
5. Assist in the development and implementation of customer service policies and procedures to enhance service quality.
6. Continuously update knowledge of company products and services to provide accurate information to customers.
7. Contribute to the overall growth and success of the organization by actively participating in team meetings and suggesting process improvements.

Join us to gain hands-on experience in customer service and support while working with a dynamic team dedicated to providing exceptional service. Apply your language proficiency, technical skills, and passion for customer satisfaction to make a lasting impact at CSTech Infosolutions.

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