Buzzworks jobs - Customer Relationship Manager

Customer Relationship Manager

Buzzworks
experience Fresher
salary 18,000 - 23,000 Per Month
qualification
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Posted: 2 Months ago
Views: 3
Applications: 0
Openings: 1

Job Description

  • Developing and implementing strategies for building and maintaining strong relationships with customers
  • Understanding customer needs, preferences, and feedback to tailor services and enhance satisfaction
  • Acting as the main point of contact for customer inquiries and resolving issues to ensure a positive customer experience
  • Collaborating with sales, marketing, and support teams to ensure a cohesive customer journey
  • Monitoring customer account activity to identify trends, opportunities, and areas for improvement
  • Providing personalized communication to customers, including follow-ups, updates, and announcements
  • Creating and maintaining comprehensive customer profiles to support targeted marketing and service delivery
  • Facilitating customer success by guiding them through product features and benefits
  • Conducting regular business reviews to evaluate customer satisfaction and address any concerns
  • Training and leading customer service teams to deliver high-quality support and build customer loyalty
  • Negotiating contracts and renewal terms to secure long-term customer commitment and revenue
  • Utilizing CRM systems to manage customer interactions, document service issues, and track performance metrics

Job Particulars

EducationB.Com, BA, BBA/BBM
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1705029
Locality Address Dwarka
StateDelhi, Haryana, Uttar Pradesh
Country India

About Company

Buzzworks
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