Call Support Resource Person jobs in Delhi at Pratham Education Foundation

Handle inbound and outbound calls from teachers and students

Resolve teacher queries and provide accurate information

Maintain detailed and accurate records of customer interactions

Collaborate with the team to improve overall customer experience

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
High energy level

Soft Skills:

Active listening skills are required.

Effective verbal communication ability is necessary.

Ideal candidates must have empathy for others.

Strong problem-solving skills to identify and solve challenges.

Gurushala is an initiative of Indus Towers Ltd. and Vodafone Idea Foundation and it is implemented by Pratham Education Foundation. The idea driving Gurushala dates back to 2012 when a digital education programme was piloted in 151 under-resourced and low-cost schools across India. The programme aimed to positively impact the learning levels of students by equipping schools with digital technology and training upper-primary math and science educators to integrate technology and innovative group learning pedagogies inside the classroom. Over the years, the programme worked with schools across diverse geographies, cultures, languages and other socio-economic characteristics. In this process, it generated a rich pool of knowledge and insights about the problems that Indian educators face inside their classrooms and innovative and scalable solutions to solve those problems. The need to provide educators with an integrated platform for self-paced capacity development, access to varied resources and connect with peer educators was realized. The growing penetration of internet and smartphones in both rural and urban areas offered an opportunity to transform this need into the idea of an online educator portal. In 2019, this idea translated into reality with the launch of Gurushala.