Pratham Education Foundation jobs - Call Support Resource Person

Call Support Resource Person

Pratham Education Foundation
experience Fresher
salary 11,000 - 12,000 Per Month
qualification
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Posted: 4 Months ago
Views: 8
Applications: 0
Openings: 20

Job Description

  • Handle inbound and outbound calls from teachers and students
  • Resolve teacher queries and provide accurate information
  • Maintain detailed and accurate records of customer interactions
  • Collaborate with the team to improve overall customer experience


    Minimum Requirement:

    • Good Communication Skills
    • Good Problem-solving skills over the call
    • High energy level

    Soft Skills:

    Active listening skills are required.

    Effective verbal communication ability is necessary.

    Ideal candidates must have empathy for others.

    Strong problem-solving skills to identify and solve challenges.


  • Job Particulars

    EducationBA
    Who can applyFreshers
    Hiring Process Face to Face Interview, Telephonic Interview
    Employment TypeInternship / Projects
    Job Id1729899
    Job Category Tech Support
    Locality Address Safdarjung
    StateDelhi
    Country India

    About Company

    Gurushala is an initiative of Indus Towers Ltd. and Vodafone Idea Foundation and it is implemented by Pratham Education Foundation. The idea driving Gurushala dates back to 2012 when a digital education programme was piloted in 151 under-resourced and low-cost schools across India. The programme aimed to positively impact the learning levels of students by equipping schools with digital technology and training upper-primary math and science educators to integrate technology and innovative group learning pedagogies inside the classroom. Over the years, the programme worked with schools across diverse geographies, cultures, languages and other socio-economic characteristics. In this process, it generated a rich pool of knowledge and insights about the problems that Indian educators face inside their classrooms and innovative and scalable solutions to solve those problems. The need to provide educators with an integrated platform for self-paced capacity development, access to varied resources and connect with peer educators was realized. The growing penetration of internet and smartphones in both rural and urban areas offered an opportunity to transform this need into the idea of an online educator portal. In 2019, this idea translated into reality with the launch of Gurushala.
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