DBS MINTEK PRIVATE LIMITED jobs - BPO Telecaller

BPO Telecaller

DBS MINTEK PRIVATE LIMITED
experience Fresher
salary 10,500 - 12,500 Per Month
qualification
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Posted: 5 Months ago
Views: 2
Applications: 1
Openings: 1

Job Description

Maintain excellent customer satisfaction and review support tickets for appropriate resolution. Provide customer support through phone and chat. Work with other departments to resolve customer issues in a timely manner. Serve as a point of contact for customer support and complaints.

 

  • Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Minimum Requirement:

  • Good Communication Skills
  • Good Problem-solving skills over the call
  • High energy level

 


Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1712417
Job Category Diploma , BPO
StateMaharashtra
Country India

About Company

DBS MINTEK PRIVATE LIMITED
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