● Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.

● Anticipates customer and store needs by constantly evaluating the environment and customers for cues.

● Give customers drink menus and answer their questions regarding ingredients

● Take orders while paying attention to details (e.g. preferences of coffee/tea blend, dairy and sugar ratios)

● Maintains a calm demean our during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

● Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

● Comply with health and safety regulations

● Adhere to recipes and presentations.

● Follows store policy and procedures for operational flow at each station.

● Ordering, receiving and distributing stock supplies.

● Receiving and processing customer payments.

● Communicate customer feedback to managers and recommend new menu items.

● Be punctual and able to observe regular and consistent attendance.

● Experienced and comfortable with working busy shifts.

● An individual should be adaptable in terms of location.

● Cleaning and sanitising work areas, utensils, equipment and seating areas.

● Check if brewing equipment operates properly and report any maintenance needs

● Contribute to a positive team environment.

● Friendly, outgoing and dedicated to outstanding customer service.

● Good level of literacy and numeracy.

● Enthusiasm to develop your skills and knowledge.

● Adaptable to change and willing to embrace new ideas and processes.

● Ability to work unsupervised and deliver quality work

A Taiwanese global franchise teahouse chain based in Zhubei. It is the largest teahouse franchise in the world. Its expansion and growth model is through franchising