*Job Summary* : We are seeking a motivated and results-driven Telesales Executive to join our team. The ideal candidate will be responsible for generating leads, nurturing client relationships, and closing leads. Attend all incoming calls and outbound calls from customers
*Key Responsibilities* :
Telesales Executive play a crucial role in engaging with customers over the phone, often in sales, customer service, or support capacities. Here are the common roles and responsibilities of a Telesales Executive:
1. Making Outbound Calls: Initiate calls to potential or existing customers to generate leads, sales, or provide information about products or services.
2. Receiving Inbound Calls: Answer incoming calls from customers, addressing their questions, concerns, or complaints in a professional and friendly manner. Provide information or assist with inquiries, ensuring a positive customer experience.
3. Customer Relationship Management: Maintain detailed records of each interaction in a database, including customer details, follow-up requirements, and outcomes of the calls. Build and maintain positive relationships with customers, often by providing post-call support or updates.
4. Sales and Lead Generation: Identify sales opportunities and convert them into sales or appointments for further discussion.
5. Handling Complaints and Providing Solutions: Follow up on customer complaints to ensure they are resolved satisfactorily