Keeping track of customers to identify outstanding debts
Planning course of action to recover outstanding payments
Locating and contacting debtors to inquire of their payment status
Convincing the customers to pay their due amount
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level

Impetus Collection Services is a debt collection agency that specializes in recovering unpaid debts owed by individuals or businesses to creditors. We work for creditors such as banks, credit card companies, medical institutions, and utility providers to recover outstanding payments that have gone into default.

Key Functions:

Debt Recovery:The primary goal is to recover unpaid debts on behalf of creditors. We pursue debtors through various communication methods like phone calls, letters, and emails.
Negotiation: We negotiate payment plans or settlements with debtors if they cannot pay the full amount. These settlements often result in the debtor paying a reduced amount in exchange for resolving the debt.
Skip Tracing:We have process of locating a debtor who has moved or changed contact information without informing the creditor.
Legal Action:If all attempts at collection fail, we work with lawyers to file lawsuits against debtors to secure a court order for payment.

Services Offered:

Pre-collection services: Early-stage reminders and communications to help creditors manage their receivables.
Accounts receivable management: Helping companies manage and track their outstanding invoices and payments.
Debt portfolio management: Managing large volumes of delinquent accounts for creditors.