Handle customer's inbound and outbound calls. Solving the queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
High energy level

Friends Media was founded in 2011 to revolutionize the media landscape and provide innovative content solutions to its audience. Since its inception, we have become a prominent industry player known for our quality programming, engaging storytelling, and commitment to journalistic integrity. In Friends media, our primary focus is to create and distribute content across various platforms and channels. We aim to provide informative, entertaining, and engaging content that resonates with our audience. Through our diverse range of media offerings, including television, radio, print, digital, and more, we strive to deliver high-quality experiences that captivate and inspire.