Wea designs pvt ltd jobs - Telecaller

Benefits

• Cell phone reimbursement

• Paid sick time

• Paid time off

• Commuter assistance

Job description

• Recieve all phone calls and explain the company’s products/services.

• Maintaining master data in MS-EXCEL for all enquiries through different platforms like Direct calls, Instagram, whatsapp, Web, etc.

• Maintain all follow up calls and data entry in master data.

• Provide the details of prospective clients, vendors, candidates or contractors to the respective departments.

• Collecting customer details and other pertinent data for additional sales follow-up.

• Addressing queries, keeping track of calls, sales, and other useful information.

• Recognizing consumer wants and responding to product or service-related inquiries.

• Performing after-sales follow-up, investigating customer input and assessing customer happiness.

• Getting in touch with prospective clients using their preferred mode of communication.

• Keeping track of all successful and unsuccessful sales attempts.

• Participating in regular team meetings to define progress and performance criteria.

• Maintaining operations by adhering to policies, methodologies, and functional changes.

• The ability to persuade others with language and skill in order to sell a product or service.

Qualifications

• Prior telemarketing or equivalent experience.

• Working knowledge of essential phone systems and computer programs (such as CRM software).

• MS Excel with 1-2 Years of experience is preferred.

• Excellent verbal communication.

• Excellent Phone call disciplines.

• Ability to tolerate customer rejection.

• Excellent communication, research, and record-keeping skills.

• Capability of accepting criticism without taking it personally.

• Professional qualification in BPO or sales and marketing would be advantageous.

Working Days: 

Tuesday - Sunday 

Timings:  9:30 AM to 6:30 PM

(Monday is the Week off)

Supplemental Pay

• Performance bonus

• Yearly bonus

Benefits: 

PF & Insurance will be provided

Work location

Bengaluru