Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
High energy level

We are a community consistently empowering and inspiring

ICE (The Institute of Creative Excellence) is an ambition by Ekta Kapoor aspired at concocting and harnessing new talent in the field of Media & Entertainment. “ICE, The Institute of Creative Excellence is earmarked to be a leader in providing globally acknowledged training and industry guidance merged with state-of-art infrastructure, to evolve talented individuals.”

We are example of quality being the first institute in India to receive ISO quality certification. The ICE Institute proposes over 18 courses with a widespread of specializations across academies, namely, ‘The Filmmaking Academy’, ‘The Acting School Academy’, The Young Stars Making Academy’, and ‘The Performance Art Supporting Academy’.

ICE is the sole institute in India offering every possible profession in the visual storytelling domain under a single roof to nurture next-gen talent!