Yansun Group Yansun Natural Energy Pvt Ltd jobs - Technical support Executive

• Answering customer inquiries and listen to their problems/asks
• Troubleshooting customer reported problems – Remote support and On-site support.
• Identifying root causes for the problems and taking corrective and preventive steps.
• Installation of OS and software.
• Providing training to the customer on software and solutions.
• Product demonstration to customers.
• Generating problem reports, logging issues, escalation of critical issues.
• Work with confidential customer information and treat it sensitively
  
• Understanding of escalation handling procedure.
  
• Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
  

Required Skills:

• Good reasoning and analytical skills
• Good listening skills