Key Duties:
01.Customer Support-Sales Enquirers (Hospital & Home Care )
02.Customer Support-Service Enquires (Hospital & Home Care )
03.Sales Coordination
04.B2B & B2C Market Coverage for hospital & home care segment .
Responsibilities and Skills:
Centering strategies around customer needs, preferences, and satisfaction
Utilizing clear, empathetic, and proactive communication
Proficiency in troubleshooting diverse issues swiftly and effectively
In-depth understanding of the product or service offered
Embracing feedback, analyzing trends, and evolving support strategies
Resolve technical issues and assist with product usage, acting as the key technical contact for customers.
Combine technical expertise with empathetic communication and problem-solving skills to address and resolve customer issues promptly.
Managing customer inquiries, troubleshooting technical problems, internal collaboration, documentation, and continuous learning to stay updated on product developments.
Strong verbal and written communication, empathy, customer focus, technical proficiency, and the ability to manage multiple tasks efficiently.
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