Job Summary:
We are seeking a highly motivated and skilled individual to join our team as a Team Leader. The primary responsibility of this role is to handle a team of 10-12 Collection Executives. Team Leader who understands how to motivate Field officers & Collection Executive to ensure they meet operational goals. Provides excellent monitoring to get maximum collection on daily basis.
Responsibilities:
- Team leader should supervise to the debt collection Team on real time basis.
- Handling NPA & Write off cases on case-to-case basis.
- Communicating with Field Officers, advocates & Senior Management.
- Resolving Disputes with regards to Tele callers and field officers.
- Preparing various reports on daily, weekly and monthly basis.
- Assisting team members on achieving collection goals
- Training, managing and developing a strong collection team
- Following company procedures policies & regulations
- Monitoring field officers- Feedbacks, Daily Collection, Notices & Warrants.
- Motivating team members & collectors to ensure they meet operational goals.
Requirement :
- Minimum qualification: - Graduate
- Prior MIS Executive experience candidate will be preferable.
- Ability to remain calm while managing day to day activity
- Provides excellent monitoring of collection staff
- Ensures field staff meets or beats daily collections goals
- Able to work flexible hours including evenings and weekends
- Coordinates collection activity to work toward goals
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