· Education: Diploma/Degree in Automotive Technology, Business Administration, or a related field.
· Experience: Minimum 0-3 years of experience in the customer service, preferably in the automotive industry.
· Technical Skills: Basic knowledge of vehicle maintenance and repair; understanding of the automotive systems and diagnostics is a plus.
· Soft Skills:
o Strong communication and interpersonal skills.
o Ability to handle multiple tasks and work in a fast-paced environment.
o Sales-oriented mindset with strong problem-solving abilities.
Key Competencies:
· Customer satisfaction-oriented.
· Ability to upsell the services effectively.
· Excellent organizational skills.
· Ability to work under pressure and manage time effectively.
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