vip experience at least has handled 100 or 150 + vip users .

VIP Support ( 1 Mumbai )

Job Role: Primary (AD & Windows) Support, Hardware/ Application support.

Provided second level support to clients which includes, configure, troubleshoot, analyze, and repair

Systems.

• Working on Smartone Ticketing tool. Took responsibility for assigned Incident and Service Request tickets

and ensure that all assigned tickets are handled appropriately and in compliance with internal OLA's &

SLA's. Worked as per ITIL Guidelines. Followed policies and procedures based on corporate standards and

methodologies in -regards to operations and practices.

• Notified customers about issue status and follows-up with customers to ensure problems have been

resolved satisfactorily.

• Directed troubleshooting efforts for high severity issues by engaging with other support teams, Co-

ordinated with both internal and external service providers to ensure satisfactory deployment of PC

equipment & resources.

• Perform system analysis to determine if software upgrades or replacements are necessary. Installed and

maintained Windows Software's, service packs, patches, and anti- virus updates

• Managed assets inventory and deployed desktop images to end users.

• Installed new / rebuild existing hardware, peripherals, services, settings, directories, storage, etc. in

• Experience in supporting 24 x 7 Service support desk and open to working in shifts.

For a Client of Teamlease Digital recruiting Senior Team Leader candidates nearby Mumbai,Navi Mumbai,.For a Client of Teamlease Digital vacancies for Senior Team Leader is recruited through Written-test, Face to Face Interview etc.
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