Front Desk Receptionist, plays a crucial role in maintaining the smooth functioning of an office. Their responsibilities include welcoming guests, directing visitors, answering and forwarding calls, maintaining a tidy reception area, handling mail and deliveries, managing office supplies, scheduling appointments, and performing clerical tasks. Strong communication skills, multitasking abilities, and a friendly demeanor are essential for success in this role.
Responsibilities:
Greet guests and provide them with superb customer service.
Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
Answer all client questions and incoming calls.
Redirect phone calls to the appropriate department and take down messages.
Accept all letters and packages, and distribute them to their appropriate departments.
Monitor, organize and forward emails.
Track and order office equipment and supplies.
Maintain records and files.
Oversee the office budget.