Manage customer payment collections through phone calls.

Take ownership of recovery of payments and follow problems through to resolution.

Maintain accurate records an document customer service actions and discussions.

Reminder calls for completions.

Give feedback to the team into the pain points for customers so that we can improve our product.

Negotiate payment plans and settlements with debtors.

Maintain accurate records of all collections activities.

Provide regular reports to management on collections progress.

Work closely with other departments to resolve any issues related to debt recovery.

Ensure all collections are conducted in a professional and ethical manner.

Follow up on overdue accounts and ensure timely payments.

Identify and escalate complex cases to management as needed.

Monitor and track payment arrangements to ensure compliance.

Assist in the development and implementation of collections strategies.

Stay updated on relevant laws and regulations related to debt recovery.

Handle debtor inquiries and disputes in a professional manner.

Prepare and send out demand letters and other collections correspondence.

Utilize collections software and tools to manage accounts.

Conduct skip tracing to locate debtors.

Collaborate with legal team on cases requiring legal action.

Provide exceptional customer service to debtors and clients.

Meet or exceed monthly collections targets.

Participate in training and development programs to enhance skills.

Maintain confidentiality of debtor information.

Mumbai

Gurgaon

Bangalore

Kolkata

Ahmedabad

Pune

Hyderabad

NewTech Business Solution PVT LTD jobs - Debt Recovery Telecaller

Debt Recovery Telecaller